I (we) really do appreciate the frustration here. I'd be happy to look into both your orders if you want to drop me your order numbers.
We are getting through the backlog but when a smallish supplier/Maker company like ours receives a months worth of orders in a day (and heavily increased volumes in the days following) it does affect delivery times. While we do our best to prepare for these kinds of launches the products only arrives with us a couple of days in advance and we still have to manage our normal orders (from over 1,200 different products).
We're currently pushing through around a thousand orders a day (our normal volume is in the region of 100-200 per day) and will maintain that rate until we clear through. It looks like we'll be caught up to roughly Thursday of last week by the end of the day today.
Thanks for bearing with us, and if you do want me to look up your specific order drop me a line.